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Shipping policy
SHIPPING & DELIVERY
At IGYA, we understand that our customers are the heart of our business. Our goal is to ensure that every customer has a positive experience with us. We take pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us runs smoothly, we recommend carefully reading our Shipping Policy before placing an order. We believe transparency is key to building trust with our customers, and we want to make sure you fully understand our shipping terms.
ORDER CONFIRMATION & SHIPPING
After placing an order with us, you will receive an email confirming your order. Once your order has been shipped, you will receive a shipping confirmation email with all necessary information about your order, including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails.
PROCESSING TIME & SHIPPING SCHEDULE
Please allow 1-3 business days for us to process your order before it can be shipped. Note that this processing time is separate from the shipping time. Therefore, the total time to receive your order is the processing time plus the shipping time.
COURIER PARTNERS & TRACKING
When you place an order with IGYA, we work with reliable courier services to ensure your order is delivered on time and in good condition. Once your order has been shipped, you will receive a shipping confirmation email with a link to track your order. You can use this link to follow the delivery of your package. Please note that the delivery time in the email is an estimate and may vary depending on your location and courier availability. It may also take 1-4 days for tracking information to appear on the courier’s website.
Although IGYA partners with reliable couriers to ensure safe and timely delivery, we cannot guarantee delivery within a specific timeframe. In case of delays or shipping issues, IGYA will work with you to resolve the problem as quickly as possible. However, IGYA is not liable for any delays or issues during the delivery process.
SIGNATURES & PACKAGE DELIVERY
Some of our courier partners require a signature upon delivery. If this is the case, the courier will not leave the package without a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery at a later time. Please note that IGYA is not responsible for issues that may arise from courier decisions to leave packages without a recipient.
If you know you will not be available to receive the package upon delivery, you may arrange for someone else to sign for it. You may also contact the courier directly to make alternative delivery arrangements. Once the package is delivered and signed for, IGYA is no longer responsible for the package or any issues that may occur.
DAMAGE CAUSED BY COURIERS
At IGYA, we ensure all our products are of the highest quality and properly packaged to prevent damage during transport. However, packages can occasionally be damaged due to courier handling.
If you receive a package that appears damaged, we recommend taking photos of the packaging and contacting the courier as soon as possible to report the issue. Please also send the same photos to info@igyadevice.com, and we will do our best to assist you.
Please note that damage caused by the courier is not covered by our refund policy. We conduct thorough quality checks on all items before shipment, and all items are securely packaged. However, we cannot control how the courier handles the package once it leaves our facilities.
INCOMPLETE / INCORRECT ORDERS
If your package contains missing or incomplete items, please contact us within 24 hours of receiving the package at info@igyadevice.com with your order number and details of the missing or incomplete items. Depending on inventory and stock, we may ship items separately. In that case, you will receive a separate shipping confirmation with a tracking number for each package.
ORDER CHANGES & ACCURATE SHIPPING INFORMATION
It is the customer’s responsibility to ensure that shipping information is accurate and complete at the time of checkout. Incomplete or incorrect shipping information may result in delayed processing or order cancellation. For address issues detected by the system, our customer service team will send an email within 3 business days after the order is placed to verify your shipping information. If no response is received within this time, we reserve the right to cancel your order.
If you notice an error in your shipping information, email us within 24 hours of placing your order at info@igyadevice.com. We will do our best to make changes, but we cannot guarantee modifications after this time.
DELAYED DELIVERY
At IGYA, we understand the importance of receiving your order on time and strive to ship all orders as quickly as possible. However, delivery delays may occur due to circumstances beyond our control.
Courier partners may experience unexpected delays or issues during transport, such as severe weather or transport disruptions. In such cases, we will work with the courier to ensure your package is delivered as quickly as possible.
Additionally, unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may delay order processing or shipment. We will notify you as soon as possible if we encounter issues that may cause a delay.
Please note that IGYA is not responsible for delivery delays caused by external factors and cannot guarantee exact delivery dates. However, we will always keep you informed and provide assistance where possible.
FREE SHIPPING
We offer free shipping on all orders worldwide.
For international orders, additional taxes, customs duties, and fees may apply. These costs are the responsibility of the recipient and are not included in the shipping costs charged by IGYA. Contact your local customs office for more information on possible charges before placing your order.
Please note that international shipping may take longer than domestic shipping, and tracking information on courier websites may take 1-4 days to update. IGYA is not responsible for customs fees, import duties, taxes, or lost/stolen packages during international shipping.
Customs may sometimes hold packages for inspection, causing delivery delays. We advise customers to check with their local customs office regarding any additional charges or inspections applicable to their order.
If customs holds a package, it may be the customer’s responsibility to provide necessary documentation to release the package. IGYA is not responsible for delays or additional costs due to customs holding a package.
LOST OR STOLEN PACKAGES
We understand it can be frustrating if packages are lost or stolen during shipping. Once the package is handed over to our courier partners, we no longer have control over it.
If your package is lost or stolen, contact us at info@igyadevice.com, and we will do our best to assist. We recommend also contacting the courier directly to file a claim. Most couriers have claim procedures and may require information to complete the process. We will also follow up with the courier on your behalf and provide updates.
Please note that IGYA is not responsible for lost or stolen packages during shipping, and these cases fall outside our refund policy. Depending on the situation, we may offer a replacement package if the item cannot be located. In some cases, the courier may locate and deliver the package. If not found, filing a police report may be advisable.
RETURNS
We understand that sometimes an item purchased from IGYA may need to be returned, and we aim to make this process as easy as possible. Customers are responsible for the cost of returning items to us.
To initiate a return, please review our return policy, which outlines the conditions under which we accept returns. You can find our return policy on our website under “Return Policy.” Read the policy carefully to ensure your return meets the required conditions.
For questions or concerns regarding the return process, contact our customer service team at info@igyadevice.com. We are happy to assist you with any questions regarding returns.
CANCELLATION AND REFUSAL
IGYA reserves the right to cancel or refuse any order placed on our website. We may, at our discretion, limit or cancel purchased quantities per person, household, or order. In case we modify or cancel an order, we will attempt to notify you via the email provided at checkout. We reserve the right to refuse or cancel orders suspected of being fraudulent, unauthorized, illegal, or in violation of these Terms of Service.
If we cancel an order not requested by the customer, we will issue a refund immediately. Please note that refunds may take approximately 5 business days to process, depending on your bank or credit card company. We apologize for any inconvenience this may cause.
CHANGES TO THE SHIPPING POLICY
IGYA reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version before purchasing and using our products.
By purchasing and continuing to use IGYA products, the customer agrees to this Shipping Policy, including any modifications made.
We encourage our customers to review this policy regularly to stay informed of updates or changes that may affect their orders. For any questions or concerns regarding our shipping policy, please do not hesitate to contact us.